Returns & refunds

These are original paintings, and each one exists once. That shapes what a return can and cannot be: there is no identical replacement to send you.

Change of mind

If a painting arrives and it is not right for the wall you had in mind, tell us within 14 days of delivery and send it back unmarked, in its original packaging. Once it arrives safely you will be refunded the price of the painting. Return postage is yours, and the painting travels at your risk — please send it tracked and packed as it came.

Damaged, or not what was described

This is different, and it is on us. If a painting arrives damaged, or it is materially not what the page described, you are entitled to a full refund including both postage legs. Tell us within seven days with photographs.

Your rights under Australian Consumer Law

Nothing above takes away from the consumer guarantees you have under Australian Consumer Law. Goods come with guarantees that cannot be excluded: you are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. Where a replacement is impossible — and for a one-of-a-kind painting it usually is — that means a refund.

Colour

Photographs are taken at home in daylight with no colour adjustment, and we try hard to show the real colour. Screens still differ. A small difference between the screen and the canvas is not a fault, but if the colour matters to you, ask before you buy and Echo will describe it.

How to start one

Email hello@echo-arts.com.au with your order number. Refunds go back to the card you paid with.